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Privacy Policy

Last Updated: October 29, 2025

At PODAutomate, operated by Real Residual Inc ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

We collect several types of information from and about users of our Service:

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Create an account (name, email address, password, company name)
  • Use our Service (product data, design files, mockup preferences)
  • Subscribe to our services (billing information, payment details)
  • Contact us for support (correspondence, feedback, questions)
  • Participate in surveys or promotions
  • Connect third-party accounts (e-commerce platform credentials, social media accounts)

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

  • Log Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs
  • Device Information: Device type, unique device identifiers, mobile network information
  • Usage Data: Features used, actions taken, settings preferences, frequency of use
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • E-commerce platforms you connect to our Service (Shopify, Etsy, Amazon, etc.)
  • Social media platforms (when you use social login features)
  • Payment processors
  • Marketing and analytics partners
  • Public databases

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Maintain Our Service

  • Create and manage your account
  • Process your transactions and subscriptions
  • Provide customer support and respond to inquiries
  • Enable features and functionality of the Service
  • Generate mockups, ads, and other content you request
  • Integrate with third-party platforms as you direct

2.2 To Improve and Develop Our Service

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Conduct research and analytics
  • Test and troubleshoot new products and features
  • Monitor and improve the performance, reliability, and security of the Service

2.3 To Communicate With You

  • Send service-related announcements and updates
  • Respond to your comments, questions, and requests
  • Send you technical notices, security alerts, and support messages
  • Provide you with news, special offers, and promotional materials (with your consent)
  • Request feedback or participation in surveys

2.4 For Security and Legal Compliance

  • Detect, prevent, and address fraud, security issues, and technical problems
  • Protect the rights, property, and safety of PODAutomate, our users, and the public
  • Enforce our Terms of Service and other policies
  • Comply with legal obligations and respond to legal requests

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

  • Cloud hosting providers (AWS, Google Cloud, etc.)
  • Payment processors (Stripe, PayPal, etc.)
  • Email service providers
  • Analytics providers
  • Customer support tools
  • Marketing platforms

These service providers are contractually obligated to use your information only to provide services to us and are required to maintain the confidentiality and security of your information.

3.2 With Third-Party Platforms

When you connect third-party platforms (such as Shopify, Etsy, Facebook, etc.) to our Service, we share information as necessary to provide the integration functionality you've requested.

3.3 For Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

3.4 For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation, court order, or legal process
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users or the public

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The duration of your relationship with us
  • Legal and regulatory requirements
  • Tax and accounting obligations
  • Whether we need the information to provide the Service
  • Dispute resolution and enforcement of our agreements

When we no longer need your information, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on data protection and security
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access the personal information we hold about you and, in some cases, to receive a copy of it in a portable format.

6.2 Correction

You have the right to correct inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain certain data).

6.4 Restriction and Objection

You have the right to restrict or object to certain processing of your personal information.

6.5 Withdrawal of Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

6.6 Exercising Your Rights

To exercise these rights, please contact us at support@podautomate.com. You can also manage certain information through your account settings. We will respond to your request within a reasonable timeframe and as required by applicable law.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

7.2 How We Use Cookies

We use cookies and similar technologies for various purposes:

  • Essential Cookies: Necessary for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with our Service
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

7.3 Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of our Service.

8. Third-Party Links and Services

Our Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with applicable data protection laws.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of your personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@podautomate.com.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent data protection laws, including those described in Section 6 above.

The legal bases for our processing of your personal information include:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Your consent
  • Our legitimate interests (provided these are not overridden by your rights)

You also have the right to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if you have provided an email address)
  • Displaying a prominent notice on our Service

Your continued use of the Service after such notification constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PODAutomate
A Real Residual Inc Company
14790 N Kendall Dr #1301
Miami, FL 33196
Email: support@podautomate.com

15. Additional Information

15.1 Data Controller

Real Residual Inc is the data controller responsible for your personal information under this Privacy Policy.

15.2 Do Not Track Signals

We do not currently respond to "Do Not Track" signals from web browsers.

15.3 Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly. Please note that even if you opt out of promotional emails, we may still send you service-related communications.

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A Real Residual Inc Company

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